FAQs

How Long Will It Take for My Order to be Delivered?

If you select the standard shipping option, then it will typically take 3-5 working days for your order to arrive. However, if you require your order sooner, you can select the express shipping option which should only take 1-2 working days. We ship items via Royal Mail and Parcelforce, please take into account when placing orders that our couriers do not collect or deliver on Sundays and bank holidays, therefore orders around these days will take slightly longer. 

It is important to note that we do not deliver to locations outside of the UK. If you are ordering to locations outside of the UK mainland such as Northern Ireland or the Scottish Highlands you may incur a fixed charge of £7.50. 

For more information on our delivery information click here

Can I Return My Order and Get a Refund?

You can return your order and receive a refund as long a you follow the following steps:

  1. You email [email protected] with your order number and reason for requesting a refund. DO NOT return items prior to contacting us as you may not be refunded.

  2. Ensure the product is unopened and unused.

  3. Check it is within the 30 day period since you received your order.

  4. Return the order in the unused original packaging. 

Please note that you will only receive a refund for the product price and not the delivery cost. For more information of our refund and return policy click here

How Long Will it Take to Receive my Refund? 

Typically, you can expect to receive the refund into your bank within 4 weeks of sending your return via courier. This allows for processing times between the courier which normally takes between 5 to 10 days, as well as the time it takes our warehouse team to process your return once it arrives. 

It is possible that you will receive your refund much earlier than this, but we state this timeframe to allow for any delays. If you do have any queries about your refund feel free to get in touch with us by clicking here. 

The Item I Want is Out of Stock, What Can I Do? 

If the item you are after is out of stock you can email [email protected] to find out when the next delivery is due to arrive. We try to make sure we have new stock ordered and on its way before an item sells out to avoid any disappointment, however, items that do sell out are replaced as quickly as possible.
Due to current international shipping delays some items are taking slightly longer than usual to come back into stock but are on their way.

I Have Filled out a Contact Us Form, When Should I Expect a Response? 

We are a small family run business and great customer service is very important to us. We endeavour to respond to and resolve all queries as promptly as possible. 

If you wish to speak to someone, rather than email you can alway call us on 0203 929 3734 between 9am - 4pm Mon - Fri.

Do You Have Any Promotional Codes? 

If you sign up to our The Early Teacher newsletter, you can receive 5% off your order as well as receiving regular updates on rewards, news and new products! Furthermore, we also offer free delivery on orders over £50 so if you are making a particularly large order you don’t need to worry about additional delivery charges. 

To sign up to our newsletter and receive 5% off your order today, don’t hesitate to click here. 

Do You Stock Toys For Older Children?

At The Early Teacher, we recognise that finding educational toys for older children can be quite difficult but believe that it should not be impossible. This is why we supply a range of toys for children aged 9 plus. We have a variety of toys tailored to entertain and educate the older children within your family. 

For example, we stock a 42 piece GeoSmart Space Truck that is a lot more complicated than our toys for younger children but still has a clear focus on development through key STEM skills. Alternatively, we also stock an Explore The Safari Jigsaw Puzzle that comes with a UV torch. This puzzle is designed for children up to the age of 10, and helps to improve your child's dexterity and fine motor skills. 

If you are interested in taking a closer look at our toys for older children then click here.

Do You Offer Arts and Craft Toys? 

At The Early Teacher, we understand that many children enjoy engaging in creative activities that include arts and crafts. This is why we stock a variety of arts and crafts toys to engage a child’s imagination and creativity skills. 

For example, we have a Learn to Use Scissors and Mosaics toy, that helps children to learn to use safety scissors properly whilst also engaging with design skills through creating mosaics. We also stock The Ultimate Inventor Tool Kit which includes 280 pieces of crafting materials to encourage your child to challenge themselves. 

If you are interested in seeing some more of our arts and crafts toys, click here. 

Do You Sell Construction Toys? 

At The Early Teacher we have a whole section on our website dedicated to construction toys. We understand that construction toys have an array of benefits to children such as improved fine motor skills, problem solving skills, team working skills and even creativity skills. Our recent blog details in more depth why construction toys are important in childhood, so if you would like to find out more click here. 

Some of the construction toys that we stock on our website includes a Robots in Motion toy that encourages children to have fun when building machines whilst simultaneously working on their STEM skills. We also stock a City Builder Engineering Set that is ideal for children over the age of 5 and is tailored to support children with engaging in maths, science and engineering lessons. If you are interested in viewing some more of our construction toy range, check it out here

Do You Offer Any Sustainable Toys? 

At The Early Teacher website, we offer a full range of Sustainable Toys that are designed to entertain your child whilst not having a significant impact on the planet. Research has shown that over 80% of plastic toys end up in landfill, therefore we believe it is important to offer sustainable alternatives to show customers that they can make better choices for the environment. 

For example, we stock a fantastic Three Experiment Kit that stimulates children’s creative thinking and curiosity around inventions whilst also being a sustainable product. We also stock many sustainable toys for younger children like our Rainbow Stacking Pebbles. If you are interested in viewing more of our suustiable toy selection, click here. 

Can I Buy Wooden Toys From The Early Teacher? 

The Early Teacher supplies a variety of sustainable wooden toys ranging from wooden puzzles, wooden train sets, and even wooden construction sets. Our range of sustainable wooden toys are suitable for an array of ages and are selected with your child’s safety and development as a priority. 

For more information on the benefits of wooden toys and the types of toys we have available, feel free to take a look at some of our most recent blog posts by clicking here. 

Are Wooden Toys Safe for Babies?

Wooden toys are safe for babies because they are designed in shapes and sizes that are manageable for their small hands. Furthermore, the wooden toys we supply are safe for babies due to them being made with no harmful paints or chemicals. All toys and games stocked at The Early Teacher have passed the relevant safety tests. This means that you do not need to worry about your babies putting pieces near their mouths, as long as they are age appropriate, so not small enough to be a choking hazard. 

For example, our rainbow stacking pebbles toy is suitable for babies ages 18 months or older and is made from solid wood, using non-toxic paints. For more information on how wooden toys are safe for babies, take a look at our recent blog on the advantages of wooden toys by clicking here.