We are here to help
Need to get in touch? We're here to help and answer any questions you may have.
Email: support@theearlyteacher.com
Phone: 0203 929 3734
Open 9am - 4pm, but feel free to leave a message out of hours and we will call you back.
Maybe the answer is here
Check out the most common questions our customers have asked. Still have questions? Contact our customer support.
Do you ship overseas?
The Early Teacher at present only ships to the UK.
Full information on our shipping locations can be found in our shipping policy here.
How long will it take to get my orders
If you select the standard shipping option, then it will typically take 3-5 working days for your order to arrive. However, if you require your order sooner, you can select the express shipping option which should only take 1-2 working days. We ship items via Royal Mail and Parcelforce, please take into account when placing orders that our couriers do not collect or deliver on Sundays and bank holidays, therefore orders around these days will take slightly longer.
It is important to note that we do not deliver to locations outside of the UK. If you are ordering to locations outside of the UK mainland such as Northern Ireland or the Scottish Highlands you may incur a fixed charge of £7.50.
Can I return my order and receive a refund?
You can return your order and receive a refund as long a you follow the following steps:
- You should email orders@theearlyteacher.com with your order number and reason for requesting a refund. DO NOT return items prior to contacting us as you may not be refunded.
- Ensure the product is unopened and unused.
- Check it is within the 30 day period since you received your order.
- Return the order in the unused original packaging.
Please note that you will only receive a refund for the product price and not the delivery cost. For more information of our refund and return policy click here
How long will it take to receive my refund?
Typically, you can expect to receive the refund into your bank within 4 weeks of sending your return via courier. This allows for processing times between the courier which normally takes between 5 to 10 days, as well as the time it takes our warehouse team to process your return once it arrives.
It is possible that you will receive your refund much earlier than this, but we state this timeframe to allow for any delays. If you do have any queries about your refund feel free to get in touch with us.
The Item I Want is Out of Stock, What Can I Do?
If the item you are after is out of stock you can email info@theearlyteacher.com to find out when the next delivery is due to arrive. We try to make sure we have new stock ordered and on its way before an item sells out to avoid any disappointment, however, items that do sell out are replaced as quickly as possible.
Shipping Area
We ship within the UK, covering the following locations.