Shipping & Returns
Standard Shipping Information
Geographical restrictions apply: We currently ship to the UK ONLY.
Orders made during weekends or bank holidays will be processed the next working day.
- Free standard shipping to UK mainland on orders over £50
- Standard shipping (3-5 days) – £3.95
- Express shipping (1-2 days) – £5.99
Orders outside of UK mainland and remote areas may incur a fixed shipping charge of £7.50
- Channel Islands
- Northern Ireland
- Scottish Highlands & Islands
Returns Process & Policy
You may return most new, unopened items within 30 days of delivery for a full refund minus shipping costs. To qualify for a refund the item must be returned unused in original packaging, in the same condition that it was received, within the stated timeframe. You must email firstname.lastname@example.org with your order number and details of the reason for return before sending any items, we will then give you details of what to do next.
DO NOT SEND ANY ITEMS BACK WITHOUT FIRST CONTACTING US AS YOU MAY NOT BE REFUNDED.
If an item arrives damaged or faulty please contact us immediately on email@example.com include photos and state whether you would like an exchange or refund and we will help you with the next steps.
You are responsible for the cost of returning unwanted items and all original shipping costs are non-refundable. If you are returning an item over £20, you should consider using tracked shipping for added insurance. Please keep proof of return postage until we have confirmed it has reached our warehouse.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a it much sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).